Good IT support isn’t just about fixing things when they break. It’s about understanding how your organisation works, supporting your people properly and making sure the technology you rely on is secure, reliable and fit for purpose.
Our managed service makes your IT our responsibility. We work as an extension of your team, get to know your people and systems, and look after everything day to day for one predictable monthly cost.
What’s included
- Unlimited IT support, 8am–6pm, by phone, email and remote session
- Proactive monitoring of your devices and systems
- Microsoft 365 administration: users, licences, Teams and SharePoint
- Planned on-site visits, and on-site help when it’s needed
- Security as standard: MFA, patching, endpoint protection and backup
- Starters and leavers handled properly, every time
- Documentation of your systems, kept up to date
- Advice on purchasing and planning what’s next
Where are you with your IT right now?
Most organisations come to us at one of these points.
Managed IT support
“We need IT support we can actually rely on.”
No trusted IT contact, or tired of chasing your current one. We take responsibility for your IT, day to day.
Cyber Essentials
“We need Cyber Essentials.”
For a contract, a funder or peace of mind. We find the gaps, fix them and help you get certified.
Independent review
“We already have an IT provider.”
That’s fine. We can review your security as a standalone project, with no need to switch.
Start-ups & growing teams
“We’re starting something new.”
Get Microsoft 365, devices, security and backup right from day one, ready to grow with you.
Who it’s for
Our managed service is designed for organisations with roughly 10 to 250 users across Newcastle and the North East, including charities, manufacturers, professional services firms and growing businesses. We also work with smaller start-ups that want to get things right from day one.
It’s a particularly good fit if you:
- don’t have an in-house IT person or team
- have an office or operations manager who has become the “IT person” by default
- have grown and your IT hasn’t kept up
- need to show customers, funders or insurers that your IT is secure
Security as standard
Security isn’t an optional extra. The decisions we make about your IT are considered from a security point of view, with Cyber Essentials as our baseline. See how we approach cyber security.
How switching to Zenos works
- A conversation. Tell us how things work today and what isn’t working. No hard sell.
- A review of your setup. We look at your systems, security, licences and documentation.
- A clear proposal. A fixed monthly price based on your users and setup, with exactly what’s included written down.
- Onboarding. We work with your current provider, if you have one, to hand over access and documentation, then put monitoring and security in place.
- Ongoing support. Day-to-day help from people who know your setup, and regular reviews to plan ahead.
Frequently asked questions
What are your support hours?
Unlimited support is available 8am–6pm, Monday to Friday. [Confirm any out-of-hours arrangements.]
Is support really unlimited?
Yes. Within normal business use, your team can ask for help as often as they need without worrying about the cost of each call. [Link to your fair use terms.]
Do you come on-site?
Yes. Many problems are fastest to fix remotely, but planned on-site visits are part of the service and we’ll come out when that makes more sense.
How much does managed IT support cost?
It depends mainly on the number of users and devices and how your IT is set up. After a short review we’ll give you a fixed monthly price, with everything that’s included written down.
How long is the contract?
[Add your standard contract length and notice period.]
What happens with our current IT provider?
We handle the handover with them, including access, passwords, licences and documentation, so nothing gets lost in the move.